Reference

Terms and Conditions That Govern Your 77ad Account

These terms set out the rules that apply when you open and use your 77ad account, including how deposits via bKash, Nagad, and Rocket are handled, what you agree to when you place activity on the platform, and how disputes are managed.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsDispute and closure processJurisdiction-dependent access
77ad Terms and Conditions That Govern Your 77ad Account
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data, and Your Rights Under These Terms

Your account data is held securely and used only for the purposes described in our privacy policy. These terms work alongside that policy to define what we collect, how long we keep it, and when you can ask us to remove it. If you believe a term has been applied incorrectly to your account, you have the right to raise a formal dispute through the process described in the support section above.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your PIN or OTP with anyone, including support staff — we will never ask for them.

Data Retention

We retain account and transaction records for the period required by applicable rules. You may request a summary of your data by contacting support through your account dashboard.

Wallet Verification

When you add a bKash, Nagad, or Rocket number to your account, we verify that it matches the name on your registration. This step protects your withdrawals and prevents unauthorised access.

Requesting Changes

To update registered details — including your linked mobile wallet number — submit a request through the account dashboard with supporting identification. Changes take effect after review.

TERMS ENQUIRIES

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team is available to help. You can reach us through live chat, email, or by submitting a request through your account dashboard. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat window from your account dashboard to speak with a support agent about any clause in these terms or a decision affecting your account.

Email Support

Send a written query to our support address for a documented response. Useful when you need a record of the exchange for a dispute or account review.

Account Dashboard

Submit a formal request through the help section of your account. Attach any relevant transaction references or screenshots to speed up the review.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, contact support through your account dashboard.

The terms apply to all accounts regardless of city. However, access to specific features depends on your local law and eligible regions — players in Chittagong, Dhaka, or anywhere else should confirm that use is permitted under local rules before proceeding.

We will notify you of material changes via your registered contact before they take effect. Continuing to use your account after the effective date means you accept the updated terms.

Funds in a suspended account are held pending identity verification. Once verification is complete, withdrawals are processed back to the wallet number registered on your account.

Submit a dispute request through the help section of your account dashboard, including the relevant transaction reference. Our team reviews disputes and responds with a written outcome within the timeframe stated in the terms.

Yes. You must meet the minimum age required by your local law and confirm that you are accessing the platform from an eligible region. Accounts found to be in breach of eligibility conditions may be closed.

Yes. Contact support through your account dashboard to request a data summary or deletion. We process these requests in line with the retention periods set out in our privacy policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.